Terms and Conditions

I. General Terms and Conditions PrintMetWit.nl

These General Terms and Conditions apply to all PrintMetWit.nl customers.

Index:

Article 1 - Definitions

Article 2 - Identity of the PrintMetWit.nl

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the consumer during the cooling-off period

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

Article 9 - Obligations of PrintMetWit.nl in case of withdrawal

Article 10 - Exclusion of the right of withdrawal

Article 11 - The price

Article 12 - Compliance and extra guarantee

Article 13 - Delivery and implementation

Article 14 - Payment

Article 15 - Complaints

Article 16 - Disputes

Article 17 - Additional or different provisions

Article 1 - Definitions

The following definitions apply in these terms and conditions:

1. Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance agreement and these goods, digital content and / or services are supplied by PrintMetWit.nl or by a third party on the basis of of an appointment between that third party and PrintMetWit.nl;

2. Withdrawal period: the period within which the consumer can make use of the right of withdrawal;

3. Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;

4. Day: calendar day;

5. Digital content: data that is produced and delivered in digital form;

6. Sustainable data carrier: any tool - including e-mail - that enables the consumer or PrintMetWit.nl to store information that is addressed to him personally in a way that future consultation or use during a period that is geared to the purpose for which the information is intended and which allows unaltered reproduction of the stored information;

7. Right of withdrawal: the ability of the consumer to cancel the distance agreement within the cooling-off period;

8. PrintMetWit.nl: the natural or legal person offers products, (access to) digital content and / or services to consumers remotely;

9. Distance agreement: an agreement concluded between PrintMetWit.nl and the consumer within the framework of an organized system for distance selling of products, digital content and / or services, whereby up to and including the conclusion of the agreement only whether co-use is made of one or more techniques for distance communication;

11. Model form for cancellation: the European model form for cancellation included in Appendix I of these terms and conditions;

12. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and PrintMetWit.nl having to come together in the same room at the same time.

Article 2 - Identity of the PrintMetWit.nl

Name: PrintMetWit.nl

Business address: De Strijp 2, 2685SH, Poeldijk, Netherlands

Accessibility: 24/7 via e-mail

Email address: info@printmetwit.nl

Chamber of Commerce number: 27328253

VAT identification number: NL179092856B01

Article 3 - Applicability

1. These general terms and conditions apply to every offer from PrintMetWit.nl and to every distance agreement concluded between PrintMetWit.nl and the consumer.

2. Before the distance agreement is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance agreement is concluded, it will be indicated that the general terms and conditions can be viewed at PrintMetWit.nl and they will be sent free of charge as soon as possible at the request of the consumer.

3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it is consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be read electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision which, for him, most beneficial.

Article 4 - The offer

1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If PrintMetWit.nl uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind PrintMetWit.nl.

3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.

Article 5 - The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.

2. If the consumer has accepted the offer electronically, PrintMetWit.nl will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by PrintMetWit.nl, the consumer can terminate the agreement.

3. If the agreement is concluded electronically, PrintMetWit.nl takes appropriate technical and organizational measures to protect the electronic transfer of data and he ensures a safe web environment. If the consumer can pay electronically, PrintMetWit.nl will take appropriate security measures.

4. PrintMetWit.nl can - within the law - inform itself if the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a sound conclusion of the distance agreement. If PrintMetWit.nl has good reason not to enter into the agreement on the basis of this investigation, it is entitled to refuse an order or request or to attach special conditions to the implementation.

5. PrintMetWit.nl will send the following information to the consumer at the latest on delivery of the product, service or digital content, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

  • the contact address of the PrintMetWit.nl location where the consumer can go with complaints
  • the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • the information about guarantees and existing service after purchase;
  • the price including all taxes of the product, service or digital content; where applicable, the costs of delivery; and the method of payment, delivery or implementation of the distance agreement;
  •  if the consumer has a right of withdrawal, the model form for withdrawal.

Article 6 - Right of withdrawal

For products:

1. The consumer can terminate an agreement with regard to the purchase of a product during a cooling-off period of at least 14 days without giving reasons. PrintMetWit.nl may ask the consumer about the reason for withdrawal, but not oblige this to state his reason (s).

2. The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:

if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. PrintMetWit.nl may, provided it has clearly informed the consumer prior to the ordering process, refuse an order for several products with different delivery times.

if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or part;

Extended cooling-off period for products, services and digital content that has not been supplied on a tangible medium if the right of withdrawal is not informed:

If PrintMetWit.nl has not provided the consumer with the legally required information about the right of withdrawal or the model form for withdrawal, the cooling-off period ends twelve months after the end of the original cooling-off period determined in accordance with the previous paragraphs of this article.

 If PrintMetWit.nl has provided the consumer with the information referred to in the previous paragraph within twelve months of the effective date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 - Obligations of the consumer during the cooling-off period

1. During the cooling-off period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent that is necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.

2. The consumer is only liable for value reduction of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.

3. The consumer is not liable for value reduction of the product if PrintMetWit.nl has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer makes use of his right of withdrawal, he must notify PrintMetWit.nl within the cooling-off period by means of the model form for withdrawal or in another unambiguous manner.

2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an agent of) PrintMetWit.nl. This is not necessary if PrintMetWit.nl has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.

3. The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by PrintMetWit.nl.

4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

5. The consumer bears the direct costs of returning the product. If PrintMetWit.nl has not reported that the consumer must bear these costs or if PrintMetWit.nl indicates that it will bear the costs itself, the consumer does not have to bear the costs for return.

6. If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 - Obligations of PrintMetWit.nl in case of withdrawal

1. If PrintMetWit.nl makes it possible for the consumer to withdraw electronically, he will immediately send a confirmation of receipt after receiving this notification.

2 PrintMetWit.nl reimburses all payments made by the consumer, including any delivery costs charged by PrintMetWit.nl for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the cancellation. Unless PrintMetWit.nl offers to collect the product itself, he may wait to refund until he has received the product or until the consumer demonstrates that he has sent back the product, whichever is the earlier.

3. PrintMetWit.nl uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.

4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the PrintMetWit.nl does not have to pay back the additional costs for the more expensive method.

Article 10 - Exclusion of the right of withdrawal

PrintMetWit.nl can exclude the following products and services from the right of withdrawal, but only if PrintMetWit.nl clearly stated this in the offer, at least in time for the conclusion of the agreement:

1. Products or services whose price depends on fluctuations in the financial market on which PrintMetWit.nl has no influence and which may occur within the withdrawal period

2. Agreements concluded during a public auction. A public auction means a sales method in which products, digital content and / or services are offered by PrintMetWit.nl to the consumer who is present in person or who is given the opportunity to be present in person at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and / or services;

3. Service contracts, after full performance of the service, but only if:

a) the performance has begun with the express prior consent of the consumer; and

b) the consumer has stated that he loses his right of withdrawal once the PrintMetWit.nl has fully executed the agreement;

4. Products manufactured in accordance with the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;

Article 11 - The price

1. During the validity period stated in the offer, the prices of the products and / or services offered are not increased, except for price changes due to changes in VAT rates.

2. Contrary to the previous paragraph, PrintMetWit.nl can offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which PrintMetWit.nl has no influence. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if PrintMetWit.nl has stipulated this and:

a. they are the result of statutory regulations or provisions; or

b. the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

5. The prices stated in the range of products or services include VAT.

Article 12 - Compliance with agreement and extra guarantee

1. PrintMetWit.nl guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the existing on the date of the conclusion of the agreement legal provisions and / or government regulations. If agreed, PrintMetWit.nl also guarantees that the product is suitable for other than normal use.

2. An additional guarantee provided by PrintMetWit.nl, its supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against PrintMetWit.nl on the basis of the agreement if PrintMetWit.nl has failed to fulfill its obligations. part of the agreement.

3. Extra warranty is understood to mean any commitment from PrintMetWit.nl, its supplier, importer or producer in which it grants the consumer certain rights or claims that go beyond what is legally required in the event that he has failed to fulfill his part of the agreement.

Article 13 - Delivery and implementation

1. PrintMetWit.nl will take the greatest possible care when receiving and when executing product orders.

2. The place of delivery is the address that the consumer has made known to PrintMetWit.nl.

3. With due observance of what is stated in article 4 of these general terms and conditions, PrintMetWit.nl will execute accepted orders with due speed, though at the latest within 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case, the consumer has the right to terminate the contract without costs and is entitled to any compensation.

4. After termination in accordance with the previous paragraph, PrintMetWit.nl will immediately refund the amount that the consumer has paid.

5. The risk of damage and / or loss of products rests with the PrintMetWit.nl until the moment of delivery to the consumer or a representative designated in advance and announced to PrintMetWit.nl, unless expressly agreed otherwise.

Article 14 - Payment

1. Unless otherwise specified in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the commencement of the reflection period, or in the absence of a reflection period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period commences on the day after the consumer has received the confirmation of the agreement.

2. When selling products to consumers, the general terms and conditions may never oblige the consumer to pay more than 50% in advance. When an advance payment is stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service (s), before the advance payment has been made.

3. The consumer has the duty to report inaccuracies in provided or specified payment data to PrintMetWit.nl without delay.

4. If the consumer does not meet his payment obligation (s) in time, this is, after he has been informed by PrintMetWit.nl of the late payment and PrintMetWit.nl has granted the consumer a period of 14 days to still fulfill his payment obligations. after payment has not been made within this 14-day period, the statutory interest is due on the amount still due and PrintMetWit.nl is entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the following € 2,500 and 5% over the following € 5,000 with a minimum of € 40. PrintMetWit.nl may, for the benefit of the consumer, deviate from the stated amounts and percentages.

Article 15 - Complaints

1. PrintMetWit.nl has a well-publicized complaints and deals with complaints under this procedure.

2. Complaints about the implementation of the agreement must be submitted fully and clearly described to PrintMetWit.nl within a reasonable time after the consumer has discovered the defects.

3. Complaints submitted to PrintMetWit.nl will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, PrintMetWit.nl will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.

4. If the complaint cannot be resolved by mutual agreement within a reasonable period or within 3 months after the complaint has been submitted, a dispute will arise that is subject to legal dispute.

Article 16 - Disputes

1. Dutch law applies exclusively to agreements between PrintMetWit.nl and the consumer to which these general terms and conditions apply.

2. Disputes between the consumer and PrintMetWit.nl about the formation or implementation of agreements with regard to products and services to be delivered or delivered by PrintMetWit.nl, may, subject to the provisions below, be both by the consumer and PrintMetWit.nl be presented to the court in The Hague.

Article 17 - Additional or different provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner on a durable medium.

Annex I: Model form for withdrawal

(only complete and return this form if you wish to withdraw from the contract)

To:

PrintMetWit.nl
De Strijp 2, 2685SH, Poeldijk
info@printmetwit.nl

I / We (*) share (*) hereby inform you that I / we (*) revoke / revoke our agreement regarding the sale of the following goods / delivery of the following service (*):

Ordered on (DD-MM-YYYY):

Order number:

Received on (DD-MM-YYYY):

Consumer name (s):

Consumer address (s):

IBAN bank account:

Signature of consumer (s) (only when this form is submitted on paper):

Date (DD-MM-YYYY):

* Delete where not applicable.